1.Introduction and scope
This policy applies to the SaudiAirCondition website in Arabic and English, to every form on it, including the service request form and the partner registration form, and to all personal data we process because you use it.
SaudiAirCondition is an online service that lets you send one request for offers to maintain, repair, clean or install air conditioners or to buy a new AC and, with your consent, passes that request to independent AC companies, technicians and AC suppliers in your city. We do not carry out AC work ourselves and we do not sell air conditioners.
We process personal data in accordance with the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 9/2/1443H, as amended, its Implementing Regulations and the other laws in force in the Kingdom.
This policy does not apply to websites and services run by others, including those of AC companies and manufacturers, whose processing is governed by their own policies.
2.Definitions
Wherever they appear in this policy, the following words and expressions have the meanings given next to them:
The Law: The Personal Data Protection Law of the Kingdom of Saudi Arabia and its Implementing Regulations.
The Site or the Service: The SaudiAirCondition website and the content and forms it offers for requesting AC services and registering as a partner.
We, us or SaudiAirCondition: The operator of the Site, acting as controller of the personal data collected through it.
You or the User: Any natural person who visits the Site or uses its forms, including the representative of a company that registers as a partner.
Personal Data: Any data, whatever its source or form, that identifies you specifically or makes it possible to identify you directly or indirectly.
Processing: Any operation carried out on personal data, including collection, recording, storage, use, disclosure, transfer and destruction.
Partner: An independent AC company, establishment, technician or AC supplier to which we pass requests that match its services and city.
Technical Service Provider: A party that processes data on our behalf to run the Site, such as hosting, form handling and measurement services.
3.The data we collect
Data you provide in the service request form:
- Your full name and mobile number, and your email address if you choose to enter it.
- Your city and district.
- The service you need and its details, such as the AC type, number of units, capacity, preferred brand, urgency and a convenient time for the visit, and when buying a new AC: whether installation is needed, an approximate budget and when you plan to buy.
- Your consent to share your request with partners, and the date the request was sent.
Data a partner provides in the registration form:
- The business name, category and city, and the name, mobile number and, if given, email address of the person responsible.
- A link to the business’s social media account or website, and a short description of its services.
Data collected automatically when you use the Site:
- Technical data that hosting servers necessarily process, such as your IP address, browser and device type and the time of your visit.
- The page the request was sent from, and campaign identifiers in the link you arrived from, if any, such as UTM parameters and the Google Ads click identifier (gclid).
- Usage and measurement data when analytics tools are enabled, as described in section 11.
We do not ask for sensitive data as defined by the Law, nor for ID numbers or bank card details. Please do not enter such data in any field of the forms.
4.How we use your data
We use your personal data only for the following purposes:
- To receive and review your request and pass it to one or more partners that offer the service you need in your city, so that they can contact you to confirm the details, arrange a visit and present their offers.
- To review partner registrations and contact partners about the partnership.
- To check that requests are complete and to prevent duplicate or fake requests and misuse of the Site.
- To run, protect and fix the Site.
- To measure the performance of the Site and of advertising campaigns in aggregate, so that we can improve the Service.
- To meet our legal obligations and respond to requests from the competent authorities.
We do not use your data for direct marketing of products unrelated to your request, and we do not take decisions about you based solely on automated processing.
If we need to use your data for any other purpose not related to those above, we will only do so with your consent or as permitted by the Law.
5.Legal basis for processing
We rely on your explicit consent to collect your request data and share it with partners, and on a partner’s consent to be contacted about the partnership. Consent is given by ticking the consent box before the form is sent.
We process some data on the basis of our legitimate interest in running and securing the Site and preventing fraud, within the limits the Law allows and without prejudice to your rights and interests.
We also process data where this is necessary to comply with an obligation under another law or at the request of a competent authority.
You may withdraw your consent at any time as described in section 10. Withdrawal does not affect the lawfulness of processing carried out before it.
7.Transfers outside the Kingdom
Some of the technical service providers we rely on, such as hosting, content delivery, form handling and measurement services, may be located outside the Kingdom of Saudi Arabia, so some data may be processed or stored outside it.
We transfer personal data outside the Kingdom only in the cases and on the conditions permitted by the Law and the Regulation on Personal Data Transfer outside the Kingdom, to the extent needed for the purpose, and with appropriate safeguards that provide a level of protection no lower than that required by the Law.
8.How long we keep data
We keep your request data for as long as needed to pass it to partners, monitor the quality of the Service and deal with any question or complaint about it. We keep partner data for the duration of the partnership or for as long as needed to review the registration.
When the purpose for which the data was collected has ended, we securely destroy it or make it anonymous, unless the Law requires us to keep it longer or it is needed for a case before a judicial authority.
Data received by partners is subject to the retention periods those partners apply under the Law.
9.Data security
We take appropriate organisational, administrative and technical measures to protect personal data against unauthorised access, use, disclosure, alteration or destruction, including encrypting connections to the Site (HTTPS) and limiting access to requests to those whose work requires it.
If personal data is leaked, damaged or unlawfully accessed, we will handle the incident in accordance with the Law, including notifying the competent authority and notifying you where the Law requires it.
No transmission of data over the internet can be guaranteed to be completely secure, so we recommend that you do not send data the forms do not ask for.
10.Your rights
The Law gives you the following rights over your personal data:
- The right to be informed of the legal basis and purpose of collecting your data, which is what this policy is for.
- The right to access your data and obtain a copy of it in a clear format.
- The right to ask for your data to be corrected, completed or updated.
- The right to ask for your data to be destroyed once it is no longer needed, unless the Law requires it to be kept.
- The right to withdraw your consent to the processing of your data at any time.
To exercise any of these rights, email us at privacy@saudiaircondition.com with your name, the mobile number used in your request and a clear description of what you are asking for. We may ask for what we need to verify your identity before acting on the request.
We will respond within the period set by the Law and its Implementing Regulations. If your request concerns data that has been sent to a partner, we will inform that partner of your request, and you may also contact the partner directly.
You have the right to complain to the authority responsible for supervising the application of the Law, the Saudi Data and Artificial Intelligence Authority (SDAIA), if you believe that the processing of your data breaches it.
12.Children
The Service is intended for people aged 18 or over, and we do not knowingly collect personal data from children. If we learn that a request was sent by someone under 18 without the consent of their guardian, we will destroy their data.
13.Changes to this policy
We may change this policy from time to time to reflect changes in the Service or the law. The date of the last update is shown at the top of the page, and changes take effect from the date they are published.
If a change is material and affects how data you have already provided is processed, we will take appropriate steps to inform you and will ask for your consent again where the Law requires it.
14.How to reach us about your data
For any question about this policy or any request about your personal data, email us at privacy@saudiaircondition.com.
This address is for privacy and data matters only. Questions about work done by an AC company or its warranty should go to that company directly.